The cancellation or rescheduling of sessions
must take place more than 24 hours prior
to your appointment by phone call or email.
This advance notice allows therapists to
schedule other clients who are waiting
for an opening.
If you are unable to confirm your cancellation and reschedule more than 24 hours prior to your appointment time, the following will apply:
- For Insurance clients, we will bill you $125.
- For Sliding Fee Scale clients, we will bill your
sliding fee amount.
- For Compassion Fund clients, we will bill you $40.
- For Medicaid clients, after two late cancellations or
no shows in a row, recurring sessions (i.e. Tuesday
at 10) will no longer be available, and you will need
to call in to schedule with our administrative assistant.